Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you create an account or use the Service, we may collect:

Account & Profile Information

• Full name
• Email address
• Phone number
• Business name
• Trade or service type

Client & Job Information

• Client names
• Client addresses (entered manually by you)
• Notes, job details, visit records, and related information

You are responsible for ensuring that you have the right to collect and use any client information you enter into Fixora.

1.2 Automatically Collected Information

We may automatically collect limited technical information, including:

• Device type and operating system
• App usage data and feature interactions
• Log data, error reports, and performance metrics

This information is used solely to operate, maintain, and improve the Service.

2. How We Use Information

We use personal information to:

• Provide and operate the Service
• Create and manage user accounts
• Store and organize professional and client records
• Communicate with you about your account
• Send transactional emails (e.g., account-related notices)
• Send product updates and announcements
• Monitor performance, security, and reliability
• Improve and develop new features

We do not sell personal information.

3. Analytics & Error Monitoring

We may use analytics and error monitoring tools to:

• Understand how the Service is used
• Identify bugs, crashes, and performance issues
• Improve user experience and reliability

These tools may collect anonymized or aggregated technical data. We do not use analytics to track users across unrelated websites or services.

4. Authentication Methods

Fixora supports multiple sign-in options, including:

• Email and password authentication
• Third-party sign-in providers (such as Google or Apple)

When you sign in using a third-party provider, we receive limited account information as permitted by that provider and your privacy settings.

5. How We Share Information

We may share personal information only in the following circumstances:

• Service providers who assist in operating the Service (e.g., hosting, analytics, email delivery)
• Legal requirements where disclosure is required by law or legal process
• Business transfers in the event of a merger, acquisition, or asset sale

We do not share personal information with third parties for advertising purposes.

6. Data Storage & Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, or misuse.

However, no system is completely secure. You acknowledge that data transmission and storage involve inherent risks.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide the Service
• Meet legal, regulatory, or operational requirements

You may request deletion of your account and associated data, subject to applicable legal obligations.

8. Your Rights (Canada – PIPEDA)

Under Canadian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent (where applicable)

Requests can be made by contacting us using the details below.

9. Client Data Responsibility

Fixora acts as a data processor for client information entered by professionals.

You are responsible for:

• Obtaining client consent where required
• Ensuring lawful collection and use of client data
• Complying with applicable privacy laws

10. Marketing Communications

We may send you:

• Transactional emails related to your account
• Product updates and service announcements

You may opt out of non-essential communications at any time by following the unsubscribe instructions included in such emails.

11. Children's Privacy

Fixora is not intended for individuals under the age of 18.

We do not knowingly collect personal information from anyone under 18. If you believe such data has been provided, please contact us and we will promptly remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If changes are material, we will notify users through the Service or by other reasonable means. Continued use of Fixora after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact: